Welcome to Fresh International Travel Service. We are delighted to be your chosen partner for your upcoming journey. By utilizing our website and booking our professional travel services, you agree to the following terms and conditions designed to ensure a safe and transparent experience for every traveler.

Section 01

Our Professional Services

We provide a comprehensive range of travel solutions managed from our Taipei headquarters:

• Curated Tours: Domestic and international group tours, including our flagship Xi'an and Silk Road itineraries.
• Bespoke Travel: Fully customized itineraries tailored to your unique preferences.
• Logistics: Professional flight and hotel reservations.
• Documentation: Expert assistance with passport and visa applications.
• Flexibility: Please note that itineraries, prices, and schedules may be adjusted based on real-world circumstances to ensure the best possible experience.

Section 02

Booking, Pricing & Payments

• Secure Payment: All payments must be completed according to the specific instructions provided via our website or our customer service team.
• Price Confirmation: Prices are confirmed at the time of booking.
• Adjustments: Final costs may be subject to change due to external factors such as fluctuating exchange rates, government taxes, or third-party provider adjustments.

Section 03

Cancellations, Refunds & Force Majeure

• Standard Policy: All cancellations are subject to the specific policy outlined for your chosen tour.
• Unforeseeable Events: In the event of force majeure — including natural disasters, pandemics, or significant flight delays — we will provide options for rescheduling or refunds.
• Non-Refundable Costs: Please be aware that certain third-party fees, such as processed visa applications and issued air tickets, may be non-refundable.

Section 04

Safety & Limitation of Liability

While we prioritize your safety and comfort at every step, our liability is defined by the following:

• Personal Responsibility: We are not legally liable for personal accidents, illnesses, or the loss of personal property during the journey.
• Insurance: While we provide standard travel industry liability insurance, we strongly recommend that all travelers purchase additional comprehensive travel accident insurance for total peace of mind.

Section 05

Traveler Responsibilities

To maintain our high standards of "Service from the Heart," we ask our guests to:

• Accuracy: Provide precise information during the booking process.
• Compliance: Follow local laws, adhere to itinerary arrangements, and respect the guidance provided by our professional leaders and staff.

Section 06

Data Protection & Privacy

Your privacy is paramount. We collect and utilize your personal data in strict accordance with the Personal Data Protection Act. For a detailed breakdown of how we safeguard your information, please visit our Privacy Policy.

Section 07

Amendments & Governing Law

• Updates: Fresh International reserves the right to amend these terms at any time to reflect service or legal updates. The most current version will always be available on our website.
• Jurisdiction: These terms are governed by the laws of the Republic of China (Taiwan).
• Dispute Resolution: In the event of a dispute, the Taipei District Court shall serve as the court of first instance.